Diageo annually saves $90K per employee by streamlining and offlining their SAP PM using Liquid UI.

Products: Liquid UI for Handheld Scanguns | Liquid UI Offline | Liquid UI Server
Processes: Efficient SAP PM


Background

Headquartered in London, Diageo is a British multinational alcoholic beverages company with a remarkable collection of over 200 brands of spirits and beer. It is the world´s second-largest distiller and has more than 30 thousand employees. Diageo has a net worth of $89.4 billion.


Challenge

  • Intricate work order/notification creation process
    • Cause: The maintenance staff had to sail through multiple screens to create work orders and notifications. Also because of multiple screen navigation, it was difficult for them to confirm time and issue goods.
    • Effect: This complicated process led to personnel taking more time to complete a task resulting in low productivity.
  • Needless data entry caused inefficiency
    • Cause: Maintenance personnel had to navigate through various tabs within the same or different transactions to get information regarding the plant, functional location, and storage location.
    • Effect: Additional steps and unnecessary navigation made the process laborious and confusing for maintenance personnel.
  • Error-prone transferring of data from paper to SAP
    • Cause: Technicians had to fill the paper-based Asset Care form for all the scheduled routine inspections. The Asset Care form contained a list of questions specific to equipment and compliance checks, which needed to be answered. This data was then transferred into their SAP system manually.
    • Effect: Manually transferring data into the SAP system from the sheet of paper impacted data integrity and caused costly error correction leading to drops in operational efficiency.
  • Complex training and low user acceptance rate for SAP
    • Cause: The present system was too intricate and frustrating for their users because of cluttered screens. Users often missed the data entries and entered the wrong information.
    • Effect: The above process increased SAP training time. Furthermore, it led to a lower user acceptance rate for using SAP PM.
  • Lack of equipment information
    • Cause: Technicians had no access to SAP across plant location. As a result of this, when the technicians were working on the leakage or damage, the equipment information and work order details inside SAP were not available.
    • Effect: To have access to the work order details, users had to walk back and forth to their terminals which further made the task labor intensive. This hampered the technicians´ productivity and increased the chances of unwanted consequences.


Solution

  • Liquid UI Offline streamlined Diageo´s SAP PM business process with an intuitive SAP PM solution, role-based SAP dashboards, and simplified screens, now Diageo´s users have a distinct understanding of their functions along with better operational visibility.
  • Liquid UI Offline enabled simplicity of SAP PM tasks on Handheld Scanguns. It made their SAP processes fast and accurate and improved data integrity by eliminating keystrokes via barcode usage.
  • Liquid UI Offline made complex navigation to various notification types and order types simple. The unwanted tabs and fields are now deleted. Furthermore, all the necessary information to be entered by the user is auto-filled on the screen.
  • The user is now automatically taken to the tailor-made screen based on roles. This made the process user-friendly and accelerated the performance of Diageo´s employees.
  • Liquid UI Offline eliminated paper-based manual entries for SAP Plant Maintenance personnel.
  • By enabling portable access to SAP PM tasks on Handheld Scanguns, the personnel can now easily generate work orders, create notifications, search equipment details, and more.
  • Liquid UI Offline digitalized the Asset Form and added the dynamic functionality for equipment and compliance checks questionnaire. Now, the Asset Care Process is intuitive, and the technician´s answer determines the next screen content and flow.
  • This change from a paper-based process to digitization reduced the equipment downtime and increased the rate of production.
  • With Liquid UI Offline, users have seamless access to PM information where they can create or edit work orders, view work order details, see historical order data, and manage notifications – all in offline mode.
  • While performing a repair, users can now get their equipment details by just scanning the barcode, any changes by technicians are now tracked with a timestamp for the compliance check.
  • With Liquid UI Offline, the users can now readily gather information from anywhere in the plant with or without network connectivity.
  • The offline data view enables Diageo employees to promptly make well-informed decisions even when they are not connected to their SAP system.
  • New added buttons and drop-down menus enable the users to view work order details, select work orders based on dates, and download work order data for offline usage with a single click.
  • This user-friendly process minimizes employee training and ensures better employee productivity.


Results

  • Processes optimized: IW21, IW22, IW31, IW32, IW41, and IW42
  • Enhanced and simplified workflow for creating and editing work orders/notifications and confirming time
  • Optimized create work order process from 8 minutes to 4 minutes
  • Improved data integrity by 50%
  • Minimized employee training time from 2 hours to 30 minutes
  • Cost saving of $90K per employee annually

Next Steps

Liquid UI drives your workforce by providing instant mobile access, without the need to redevelop z* transactions or recreate them in Fiori. With Liquid UI, you can also customize transaction screens on iOS / Android as per your business needs.

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