CANADA POST CUSTOMER VIDEO

Canada Post Improved Team Leaders' HR Transactional Experience
Ross Hebert
Director of IT Services

In the Human Capital Management session at ASUG Public Sector 2007 in Orlando, Ross Hebert, Director of IT Services, talked about using GuiXT in HR processes. After GuiXT, feedbacks include "Very simple, nice". Training reduced by 88%. Support calls reduced by 88%. Errors reduced by 95%.

Video Key Points

• Include actual end users on the design team
• Focus on your most challenged users
• Use the screen as a learning tool