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Optimizing Order to Cash: How Graybar Won Big in High-Volume Distribution using Liquid UI

Source: Optimizing Order to Cash Webinar


Background

Graybar, one of the 500 largest companies in the US is a leading distributor of superior and prime electrical, communications and data networking products. Spread over 290 locations across the United States, Canada, and Puerto Rico, the company stocks and supplies products from thousands of manufacturers.


Challenge

  • Inconvenient and complicated process of handling quotes, orders, and inquiries
    • Cause: Graybar receives the request for 9,500 quotes each day. While formulating quotes, users had a hard time decoding line item data and navigating through records.
    • Effect: Productivity stumbled since the users had to search for information and strive to operate header and line items data along with various other tabs and fields.
  • Transaction intensive process along with scattered data and complicated functionality
    • Cause: More than 4000 employees engaged in managing sales and distribution activities each day. Assignments including managing sales orders and receiving payment receipts with the standard SAP system were tedious.
    • Effect: Inaccurate shipment information and material over-handling resulted in low inventory.
  • Lack of automated processes gave rise to poor order-to-cash KPIs
    • Cause: Graybar obtains nearly 17,000 orders in a day, most of which are to be delivered the next day. While creating a sales order, it is necessary for the SD users to check the material availability, stock location, and if the order is to be sent from multiple locations or directly from the manufacturer.
    • Effect: Users committed errors because of the presence of too many screens, fields, and options.


Solution

  • Graybar loved that Liquid UI worked with their existing SAP landscape and appreciated the fact that it didn’t require the time of highly skilled programming resources or middleware.
  • Graybar also liked that Liquid UI technology allows anyone with basic knowledge of JavaScript to create a customized solution as per business needs.
  • Liquid UI for SAP GUI allowed Graybar to combine multiple screens and reduce the number of tabs. This reduced the data entry burden by 80% and also reduced training time for users.
  • Furthermore, it consolidated key data into a single main screen and provided rapid navigation to the following or previous line items and rapid selection of text type.
  • Users at Graybar were enabled to effortlessly create quotes, capture required customer data, and make changes as per customers’ requirements from a single screen.
  • Now, the chances of errors are greatly reduced, and users are equipped to process quotes and create sales orders faster than ever before while still being more accurate than they were previously.
  • Graybar’s users can execute their job seamlessly and smoothly, without getting lost in the UI or missing critical pieces of information from a lack of real-time data.
  • Rapid access to consolidated, relevant, and real-time information has paved the way for a highly efficient sales and distribution workforce.


Results

  • Improved overall customer service and satisfaction by more than 60%
  • Reduced manual data entry by 80% and costs spent on data correction
  • Improved decision making
  • User adoption increased to 100%
  • Intuitive UI with smooth navigation and easy search options
  • Shortened sales cycle through quick access to current stock information, check inventory and quotes

Next Steps

Liquid UI enables you to customize business processes, eliminate fields, consolidate screens, tabs, and transactions to achieve a holistic solution while preserving transaction richness. It does this without having to rebuild the whole transaction.

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